Warranty Policy - RMA
Warranty :Thank you for your interest in Mantra's products and services.
The Limited warranty applies on physical goods, purchased from our company. MANTRA is not responsible for any product warranty between Mantra’s distributors and their end users.
MANTRA offers a standard one year limited warranty with the purchase of all of its products. Additional extended warranties are also available and it will be considered by Mantra's concerned person.
Limited warranty covered points :During the warranty period, the devices will be repaired free of cost. Even the services and replacement of the components are free of cost.
For Repairing:The well qualified and experienced team is working on repairing. They will correct the problem, replace parts and check within latest technology utility.
Warranty Coverage:From the date of purchase of the device, a warranty will start for RMA Processing. The customer will cover shipping cost from their end for sending devices to Mantra and Mantra will cover return shipping cost for the customer. If Mantra will come to know about breached warranty conditions then it would be chargeable for a customer.
For RMAs returned to a customer, that upon customer inspection original problem still exhibit as described in RMA form, MANTRA will cover shipping costs of additional repair, both ways.
Time for Repairing:In the warranty period, devices will be repaired in 4-5 days. Further customer will contact Mantra's concerned person for more information.
Non-Warranty Policy - RMA
Non-Warranty :Thank you for your interest in Mantra's products and services.
This policy will apply on out of warranty devices.
Non-Warranty covered points:The device will be charged for services as well as for replacement of any components.
For Repairing Process:From the HO or from the store the device will be delivered to the repairing team. The devices will be repaired in 10 to 12 days time.
The customer will be notified, and estimated repair costs will be provided. If the customer agrees on the cost, then the devices will be repaired. If the customer does not agree, then the device will be returned. After repairing, the devices will be dispatched to the customer and freight charges towards the same will be paid by the customer.
If devices are returned without repairing, then mantra will bare the dispatch cost.
Note :The damaged goods will be charged by the customer only for transportation.
Invoice process:Non warranty status device – it would be cost for normal service of device and chargeable for replacement of any components.
For RMA returned to a customer, that upon customer inspection original problem still exhibit as described in RMA form, MANTRA will cover shipping costs of additional repair, both ways.
RMA Process
RMA form will be filled up by respective branch or by the client. services.
Need to fill in all the details of the Client
Device details
Warranty Status
Customer reported issue
The form needs to be mailed on servico@mantratec.com for further process.
After receiving the form at HO, RMA number will be assigned and the device will be sent to stores for repair.
Once the repairing is done, stores will notify the HO. They will notify the dispatch team for dispatch in warranty devices and keep the non-warranty device till payment done.
The customer will be notified by the HO or dispatch team about all docket details and status.
The Records will be managed by the Support team on any above query related to the RMA.